Billing
Refund Policy
Clear, fair refunds for translation-hour plans and subscriptions.
Last updated ·
Refund window
New purchases and renewals can be reviewed for a refund within 30 days of payment. Approved refunds are processed through Paddle.
Eligibility
A refund is usually approved when:
- The request is made in good faith within the refund window.
- The account has not violated the Terms of Service.
- The purchase has not already been refunded or charged back.
How to request a refund
Email [email protected] with your account email, the purchase date and the reason for your request. We aim to respond within 2–3 business days.
After a refund
Your subscription may be canceled or downgraded once the refund is processed. Paddle and your payment provider control when funds settle.